PHONE SYSTEMS
Modern phone systems for Mackay business.
Yealink and Yeastar handsets, cloud or on-premise PBX, hunt groups and softphone integration. We design, supply and install.
Why Mackay businesses pick us
Office Automation Mackay designs, supplies and installs business phone systems across the Mackay region: Yealink and Yeastar handsets, cloud or on-premise PBX, hunt groups and softphone integration, including migrations from older Mitel, Panasonic and NEC systems.
Industry-standard equipment.
Our process
From quote to handover, a straight line.
Discovery call
Initial call with Maxine to understand your phone system needs.
On-site visit
Site survey to assess your current setup and plan the installation.
Quote within 48h
Detailed quote within 48 hours including service plan options.
Installation
Delivery and installation at your location with initial configuration.
Training and support
We train your team on the new system, with technical support whenever you need it.
Coverage across the Mackay region
13 service areas across Mackay, the Whitsundays and the Bowen Basin. Regular crew runs from our Peel Street office.
Local service in numbers
Print fleets, network deployments and on-site support across the Mackay region.
50+
Print fleets under management
200+
Site networks installed
100%
Local first-line support
Recent installs
Examples by site type and outcome, anonymised until customers approve named case studies.
Phone Systems
Panasonic and ABT desk handsets from systems we install and support.
Phone Systems
Yealink touchscreen handset on the front counter at our Mackay office.
Phone Systems
Yealink IP handset paired with a wireless headset.
Phone Systems
Yealink touchscreen IP phone from the ranges we supply and install.
Google reviews
What customers say
“We have had a fantastic experience with the team at Office Automation. Their customer service is always friendly, professional and incredibly responsive whenever we need assistance. They keep everything running smoothly, which is so important in our busy childcare environment. Nothing is ever too much trouble, and they always go the extra mile to make sure we are looked after.”
“They have been extremely helpful from Day 1 we started using this company. Ben is very prompt in response, professional and knows exactly what he is doing. It has been a pleasure using them for our phone and internet services.”
“As always, the staff at Office Automation Mackay are pleasure to deal with. Getting the job done efficiently. Highly recommend using these guys.”
Adjacent services
Mitel systems, held with Mackay Communications
Our Mitel dealership is held by our sister brand Mackay Communications. Same office, same local team: sales, install and support run through Office Automation.
Mackay CommunicationsFrequently asked questions
About phone systems.
Carrier-grade SIP and PSTN circuits are supplied via our partnership with Mackay Communications, who hold the ACMA Cabling Open registration for licensed telecom work.
Yes. We handle ports from every major Australian carrier; typical port window is 10 business days.
We quote per site. It starts with a discovery call, then a free on-site visit to survey your current setup, and a written quote within 48 hours including service plan options. Phone system bundles typically start around $4,000 installed for 3 handsets and run to $7,000 for 15 handsets with headsets.
We supply Mitel, Yealink, Yeastar and Cisco handsets, with cloud or on-premise PBX platforms from Yeastar. The Mitel dealership is held by our sister brand Mackay Communications; sales, install and support run through Office Automation. We are agnostic and recommend per fit, not per margin.
Yes. We service 13 areas across the Mackay region including the Whitsundays, Bowen Basin and Central Highlands, from Sarina and Airlie Beach through to Moranbah and Clermont. Response windows vary by distance.
We train your team on the new system and provide ongoing technical support whenever you need it. First-line support is 100% local and the local technician answers the phone. Our office is open Mon to Fri 8:30 to 17:00.