Independent local service · Mackay since 1991
Ricoh Copier Service Mackay
Ricoh withdrew direct support from Mackay in 2026. We are independent technicians keeping your Ricoh fleet running. 35 plus years in Mackay, formerly Ricoh authorized dealer from 1991 to 2017.
Why Mackay businesses pick us
Industry-standard equipment.
Ricoh service process
How we keep your Ricoh fleet running
01
Fleet assessment
We visit your site, audit every Ricoh device, log model numbers, page counts and known issues. No charge for the initial visit.
02
Service plan options
We propose monthly or annual maintenance contract options with response time SLAs, parts cover and preventative servicing, plus honest pay per call rates for ad-hoc work.
03
Contract or pay per call
You choose: lock in predictable monthly cost with SLA, or call us only when something breaks. Either way, same Mackay technicians, same parts sourcing.
04
Service and preventative care
On site response within the SLA, parts on the truck, scheduled preventative maintenance to reduce unscheduled downtime. Documented work order on every visit.
Coverage across the Mackay region
13 service areas across Mackay, the Whitsundays and the Bowen Basin. Regular crew runs from our Peel Street office.
Local service in numbers
Print fleets, network deployments and on-site support across the Mackay region. Site-type breakdowns on request via the capability statement.
50+
Print fleets under management
200+
Site networks installed
100%
Local first-line support
Frequently asked questions
About ricoh copier service mackay.
No. We are an independent service provider. We were a Ricoh authorized dealer from 1991 to 2017, but we no longer represent Ricoh. We service Ricoh equipment alongside other brands as an independent third party.
Ricoh consolidated their Australian operations in 2026, removing direct service presence from regional centres including Mackay. Several hundred Mackay businesses with Ricoh equipment are now without a local Ricoh service contact.
Yes. We have established supply channels for genuine Ricoh consumables and parts. We have serviced Ricoh equipment for over 30 years and maintain the relationships needed to keep parts flowing.
We assess and give honest recommendations. If repair is not economically viable, we present migration options to brands we currently represent (HP and Lexmark), with no pressure to switch immediately.
Yes. Monthly or annual contracts available with predictable pricing, SLA response times, and preventative servicing schedules.
Same week for most Mackay locations. Same day available for clients on priority maintenance contracts.
If your Ricoh equipment is still under manufacturer warranty (rare in Mackay now), check directly with Ricoh first. For out of warranty equipment (most Mackay Ricoh fleet), independent service is standard practice and does not create any warranty issue.
Yes. We can keep your existing Ricoh fleet running while you plan a 2 to 3 year migration to HP or Lexmark equipment, which we are currently authorized to sell and service. No pressure, no immediate replacement.
Office Automation was founded in Mackay in 1991. Over 35 years serving local businesses with copier and print solutions, with the same local team and no outsourcing.
No. We service all major copier brands. Ricoh is one of several we cover. We currently represent HP and Lexmark as authorized dealer, and provide independent service for Ricoh, Sharp, Kyocera and others.