Engineer on-call today (07) 4953 6900 Request a quote
38% average print-cost reduction Per-page cost calculator 6-stage onboarding process See case studies Service & insurance pack
Copiers & managed print · Mackay & the Whitsundays

About Office Automation — Mackay-owned. Mackay-supported.

Copiers, CCTV and managed IT for Mackay offices since 1986. Locally-owned. Locally-supported. We are part of NPT Group, a Mackay-based holding that also operates Next Phase Solar, Mackay Communications and Office Automation.

Request a free print audit → See 4 recent fleet upgrades
Prefer to talk first? Book a 15-min call with our principal account mgr →
"Cents-per-page model dropped our toner spend 38%. Half the time the tech was on-site before we logged the ticket."
Lisa Hancock · Practice Mgr, Mackay Family Medical · 4 MFPs 2025
38% Avg print-cost drop <4 hr On-site response $20M Public liability
Devices we sell, lease and service · Mackay-tested
HP
LEXMARK
CANON
KONICA
KYOCERA
BROTHER
320+
MFPs under contract
$1.8M
Client print savings
38%
Avg cost reduction
<4 hr
On-site response
Who we print for

Print fleets that don't bleed your budget

Different document profile, different device fit. Pick the page that looks like your business.

Medical & allied health
HIPAA-grade scanning, secure release, audit logs.
Avg 4 MFPs · 38% saving→
Education
Per-class quotas, classroom queue, rebate-friendly leases.
Avg 8 MFPs · 42% saving→
Legal & professional
Confidential release, billing-code capture, archive scanning.
Avg 3 MFPs · 31% saving→
Retail & multi-site
Branch-level reporting, central toner pool, single invoice.
Per-branch · 28% saving→

Why we exist

Office Automation has served Mackay businesses for decades. Our brand was built on one principle: turn up, do the job, sign it off, come back if anything goes wrong.

Today we operate as part of the NPT Group — a Mackay-owned holding that brings together Office Automation, Next Phase Solar, and Office Automation. Together our teams cover commercial energy, communications, networking, security and managed print across the Mackay, Whitsundays and Bowen Basin region.

What that means for you: a single Mackay-local point of contact across phones, internet, copiers, networking, CCTV, electrical and solar. One quote, one team, one service-desk number. See our services →

30-second estimate

How much you'd save on print

Drag the two sliders. Indicative only — your fixed quote uses your last 3 months of pages-printed.

Medical / allied health
Education
Legal / professional
Retail / multi-site
2008,000
2k120k
Per-page (MPS)
Lease (5-yr)
Buy outright
Based on QLD MPS rates for HP & Lexmark MFPs. We refine ±10% with a free 30-min audit of your last 3 bills.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

Service-contract grade, audit-ready

The pack your IT, finance or compliance team will ask for — ready on request.

Licensed & accredited
Authorised HP, Lexmark, Canon & Kyocera service partner. Local Mackay tech holds full manufacturer certs.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Mackay Family Medical · 4-MFP HP fleet · CBD · 2025
"Our service tech is on the contract and on the road. If your fleet drops, one of us is on-site that morning."
Mackay Family Medical · 4-MFP HP fleet · CBD · 2025

The 6-stage onboarding

Predictable contract, predictable response. Typical 4-MFP fleet upgrade.

1
Discovery call
Week 0
30 min. Existing devices, monthly volume, pain points (jams, toner, response).
2
Print audit
Week 1
On-site walk-through, meter read, page-cost analysis from your last 3 bills.
3
Quote & design
Week 1-2
48-hr quote with full BOQ. Per-page rate, lease v buy comparison.
4
Sign & schedule
Week 3
Lease docs signed, devices ordered, install + drop-off scheduled around your business.
5
Install & train
Week 4
Devices delivered & configured, AD/SSO integrated, staff training (1 hr per site).
6
Service start
Week 5
Toner-auto-ship live, ticket portal active, 4-hr critical SLA from day 1.

Your service team — on-site, not offshore

Every contract has a dedicated account manager, service ops lead and licensed field tech. Based in Mackay. Names on the contract — not a Manila call queue.

Brett Hennessey, Principal account mgr
Brett Hennessey
Principal account mgr
20 yrs · Mackay office
Renee Chan, Service operations
Renee Chan
Service operations
Lexmark / HP cert · 14 yrs
Khalid Mansoor, Field tech lead
Khalid Mansoor
Field tech lead
A-grade · 11 yrs Mackay
Pip Donaldson, Customer success
Pip Donaldson
Customer success
ITIL · 9 yrs
48-hour turnaround · no sales call first

Get your free print audit

Send us your last 3 print bills (or a photo of the meter) and we'll return a fixed per-page quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your print audit is underway
Our principal account manager is preparing your 48-hour audit. You'll get the per-page quote and onboarding plan by email.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4953 6900 →

Free to download

Three documents you can share with your finance, IT or operations team before we ever speak. No email gate — just click.

PDF · 18 pages

2026 Mackay managed-print buyer's guide

MPS vs lease vs buy — total-cost-of-ownership over 5 years on real HP / Lexmark fleets.

Request via form →
PDF · 12 pages

Print-fleet upgrade playbook

Real numbers from 4 Mackay rollouts. Risk register, change plan, year-1 saving.

Request via form →
Excel template

Per-page cost estimator

Drop your last 3 bills in. Output: cents-per-page (mono & colour), industry benchmark.

Request via form →
The 7 questions IT & finance teams actually ask

Procurement-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

You're billed once per quarter on actual pages printed (mono and colour separately). No minimum-volume traps. Includes toner, parts, servicing and on-site response.
4-hour mean-time-to-respond on the standard contract. Premium pack is 2-hour response 7 am – 5 pm Mon–Fri. Both are local Mackay-based, not a national queue.
Yes. Toner ships automatically when the device hits 20% remaining. Parts and on-site labour are 100% covered. The only thing you pay for separately is paper.
Sometimes. If the devices are <5 years old, certified parts are still available and the meter is healthy, we'll take them on as-is. We do a free assessment first.
Yes. Standard 36 / 48 / 60-month chattel mortgage and operating-lease options. We model the TCO both ways before recommending — you choose.
You can extend, swap to new devices, return them or buy them out at residual. We don't auto-roll. The next contract is a fresh decision, not a trap.
We don't play quote-matching games. What we will do: audit their per-page rate line-by-line and tell you exactly where their cost cap, response time or service inclusions differ.

Ready to cap your print costs?

Send us your last 3 print bills and we'll return a fixed per-page quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4953 6900
Get 48-hr quote →