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$80/seat fixed MSP from Seats & SLA calculator 6-stage onboarding See case studies ITIL & insurance pack
Networking & managed IT · Mackay & the Whitsundays

Run your office IT like an enterprise on a fixed-price Mackay-local plan.

Ubiquiti UniFi WiFi, server racks, Microsoft 365 and proactive monitoring for Mackay offices 5 to 80 staff. From $80/seat/month — local tech, no offshore queues.

Request a free network audit → See 4 recent client installs
Prefer to talk first? Book a 15-min call with our network lead →
"Switched from a national MSP to Mackay-local. Tickets close in hours, not days. We sleep again."
Daniel T. · Practice Mgr, Mackay Accounting Group · 22-seat MSP 2025
<4 hr Avg ticket close 99.95% WiFi uptime $20M Public liability
Brands we manage & support · Mackay-tested
UNIFI
MS365
DATTO
SOPHOS
FORTINET
VEEAM
65+
Clients on MSP
$1.4M
Client savings
<4 hr
Avg ticket close
99.95%
Network uptime
Who we manage

Office IT that just works

Different stack, different SLA. Pick the page that looks like your business.

Legal & professional
Microsoft 365 + DLP, AD/SSO, document-mgmt integration.
Avg 22 seats · 4-hr SLA→
Medical & allied health
PMS-grade backup, encrypted comms, audit logs.
Avg 12 seats · 2-hr SLA→
Retail & multi-site
Branch UniFi, central VPN, EFTPOS uplink monitoring.
Per-store · 4-hr SLA→
Industrial & sheds
Hardened APs, IP-rated switches, harsh-environment gear.
Avg 8 APs · 8-hr SLA→

Recent client moves with measured results

No fluff. Seats, monthly cost, SLA, year-1 ticket-close. All from real Mackay clients.

Legal
Mackay Accounting Group
Mackay CBD · 22-seat MSP + UniFi · 2025
Investment
$2.4k
Annual saving
$1.8k/mo
Payback
1.1 yrs
Net (long-run)
$72k

Switched from national MSP. Tickets close in hours, not days.

— Daniel T., Practice Mgr
Read full case study →
Medical
Mackay Family Medical
Mackay CBD · 12-seat MSP + DR backup · 2025
Investment
$1.6k
Annual saving
$1.2k/mo
Payback
1.3 yrs
Net (long-run)
$48k

PMS uptime is no longer a daily worry. Backups verified weekly.

— Lisa Hancock, Practice Mgr
Read full case study →
Hospitality
Reef Coast Hotels
Airlie · WiFi 6E + branch firewall · 2025
Investment
$2.2k
Annual saving
$1.4k/mo
Payback
1.6 yrs
Net (long-run)
$58k

Guest WiFi blackspots gone. PMS / EFTPOS network rock-solid.

— Mel Cooper, Owner
Read full case study →
Multi-site retail
Whitsunday Hardware Group
6 sites · UniFi + central VPN · 2025
Investment
$8.4k
Annual saving
$3.2k/mo
Payback
2.0 yrs
Net (long-run)
$112k

EFTPOS now runs on its own VLAN. No more branch outages from a single bad device.

— Mick Reilly, GM
Read full case study →
30-second estimate

Quick estimate of your monthly MSP

Drag the two sliders. Indicative only — your fixed quote is built from a 30-min audit of your current stack.

Legal / professional
Medical / allied health
Retail / multi-site
Industrial / shed
5120
120
Per-seat MSP
Project + MSP
Full lease
Based on QLD MSP rates with 4-hr SLA. We refine ±10% with a free 30-min audit of your existing stack.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

ITIL-aligned, insured, audit-ready

The pack your finance, IT or compliance team will ask for — ready on request.

Licensed & accredited
ITIL-aligned service-desk, ISO27001 (working towards), authorised Microsoft + Ubiquiti + Sophos partner.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Mackay Accounting Group · 22-seat MSP + UniFi · CBD · 2025
"Our service desk is local. If a ticket goes red, one of us is on-site that morning — not on a 1800 number in Sydney."
Mackay Accounting Group · 22-seat MSP + UniFi · CBD · 2025

The 6-stage onboarding

Predictable change-over, predictable monthly cost. Typical 20-seat MSP onboarding.

1
Discovery call
Week 0
30 min. Existing MSP, key apps, pain points (tickets, downtime, projects).
2
IT audit
Week 1
On-site walk-through, licence audit, security gaps, ticket-close stats from prior 12 months.
3
Quote & design
Week 1-2
48-hr quote with stack recommendation. Per-seat rate, project capex, SLA tier.
4
Cut-over plan
Week 3-4
RMM agents staged, AD/SSO ported, ticket portal stood up, ITIL playbooks documented.
5
Cut-over weekend
Week 5
Friday 6 pm to Monday 6 am. Old MSP off-boarded, new stack online, escalation tested.
6
Hyper-care & train
Week 6
Hyper-care fortnight (1-hr SLA). Staff training. Quarterly business review from week 14.

Your service team — on-site, not offshore

Every contract has a dedicated account manager, service-desk lead and licensed field tech. Based in Mackay. Names on the SLA — not a national queue.

Brett Hennessey, Principal account mgr
Brett Hennessey
Principal account mgr
20 yrs · Mackay office
Renee Chan, Service operations
Renee Chan
Service operations
Lexmark / HP cert · 14 yrs
Khalid Mansoor, Field tech lead
Khalid Mansoor
Field tech lead
A-grade · 11 yrs Mackay
Pip Donaldson, Customer success
Pip Donaldson
Customer success
ITIL · 9 yrs
48-hour turnaround · no sales call first

Get your free IT audit

Send us your seat count, key apps and last 3 IT bills — we'll return a fixed-price MSP quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your IT audit is underway
Our service-desk lead is preparing your 48-hour audit. You'll get the fixed-price MSP quote and onboarding plan by email.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4953 6900 →

Free to download

Three documents you can share with your finance, ops or board before we ever speak. No email gate — just click.

PDF · 16 pages

2026 Mackay MSP buyer's guide

Per-seat MSP vs break-fix vs in-house IT — TCO over 3 years on real Mackay clients.

Request via form →
PDF · 12 pages

MSP cut-over playbook

Real numbers from 4 Mackay onboardings. Risk register, change plan, hyper-care KPIs.

Request via form →
Excel template

Per-seat cost estimator

Drop your seat count + sites in. Output: low/mid/high MSP band by SLA tier.

Request via form →
The 7 questions finance & IT actually ask

Procurement-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

Per seat per month with everything included — service-desk, RMM, patching, AV, MFA, basic-application support. Projects are quoted separately on a fixed-price basis.
Standard plan: 4-hr critical, 1-business-day standard. Premium plan: 1-hr critical, 4-hr standard. Both are local Mackay-based, not a national queue.
We won't co-deliver — split accountability creates ticket black-holes. We'll do a free shadow-audit while your current contract runs out, then cut over clean.
All-inclusive on the standard MSP plan. The only billable lines are: new projects, hardware purchases, after-hours emergency callouts (which we capacity-plan to avoid).
Yes. We resell direct from Microsoft as a CSP, so you get Microsoft-list pricing with no margin mark-up — billed on the same monthly invoice.
30 days notice, full data export in standard formats, RMM agents removed, accounts handed back to you. We don't trap clients — but most don't leave.
We don't play quote-matching games. What we will do: audit their per-seat scope line-by-line and show you where their SLA, security or backups differ.

Ready to switch your IT?

Send us your seat count and we'll return a fixed-price MSP quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4953 6900
Get 48-hr quote →