Engineer on-call today (07) 4953 6900 Request a quote
38% average print-cost reduction Per-page cost calculator 6-stage onboarding process See case studies Service & insurance pack
Copiers & managed print · Mackay & the Whitsundays

Cap your print costs at one fixed cents-per-page rate — and never order toner again.

HP & Lexmark multi-function devices for Mackay offices, schools and clinics 5 to 80 users. Per-page contract includes toner, parts, servicing and on-call response. Local tech, not a national help-desk.

Request a free print audit → See 4 recent fleet upgrades
Prefer to talk first? Book a 15-min call with our principal account mgr →
"Cents-per-page model dropped our toner spend 38%. Half the time the tech was on-site before we logged the ticket."
Lisa Hancock · Practice Mgr, Mackay Family Medical · 4 MFPs 2025
38% Avg print-cost drop <4 hr On-site response $20M Public liability
Devices we sell, lease and service · Mackay-tested
HP
LEXMARK
CANON
KONICA
KYOCERA
BROTHER
320+
MFPs under contract
$1.8M
Client print savings
38%
Avg cost reduction
<4 hr
On-site response
Who we print for

Print fleets that don't bleed your budget

Different document profile, different device fit. Pick the page that looks like your business.

Medical & allied health
HIPAA-grade scanning, secure release, audit logs.
Avg 4 MFPs · 38% saving→
Education
Per-class quotas, classroom queue, rebate-friendly leases.
Avg 8 MFPs · 42% saving→
Legal & professional
Confidential release, billing-code capture, archive scanning.
Avg 3 MFPs · 31% saving→
Retail & multi-site
Branch-level reporting, central toner pool, single invoice.
Per-branch · 28% saving→

Blog

Stories, case studies and operating-cost reporting from Mackay businesses we work with.

Company
Introducing Office Automation — Mackay-local for Mackay, Whitsundays, Bowen Basin
5-min read

What we do, who we work with and what to expect when you call us.

Read article →
30-second estimate

How much you'd save on print

Drag the two sliders. Indicative only — your fixed quote uses your last 3 months of pages-printed.

Medical / allied health
Education
Legal / professional
Retail / multi-site
2008,000
2k120k
Per-page (MPS)
Lease (5-yr)
Buy outright
Based on QLD MPS rates for HP & Lexmark MFPs. We refine ±10% with a free 30-min audit of your last 3 bills.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

Service-contract grade, audit-ready

The pack your IT, finance or compliance team will ask for — ready on request.

Licensed & accredited
Authorised HP, Lexmark, Canon & Kyocera service partner. Local Mackay tech holds full manufacturer certs.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Mackay Family Medical · 4-MFP HP fleet · CBD · 2025
"Our service tech is on the contract and on the road. If your fleet drops, one of us is on-site that morning."
Mackay Family Medical · 4-MFP HP fleet · CBD · 2025

The 6-stage onboarding

Predictable contract, predictable response. Typical 4-MFP fleet upgrade.

1
Discovery call
Week 0
30 min. Existing devices, monthly volume, pain points (jams, toner, response).
2
Print audit
Week 1
On-site walk-through, meter read, page-cost analysis from your last 3 bills.
3
Quote & design
Week 1-2
48-hr quote with full BOQ. Per-page rate, lease v buy comparison.
4
Sign & schedule
Week 3
Lease docs signed, devices ordered, install + drop-off scheduled around your business.
5
Install & train
Week 4
Devices delivered & configured, AD/SSO integrated, staff training (1 hr per site).
6
Service start
Week 5
Toner-auto-ship live, ticket portal active, 4-hr critical SLA from day 1.

Your service team — on-site, not offshore

Every contract has a dedicated account manager, service ops lead and licensed field tech. Based in Mackay. Names on the contract — not a Manila call queue.

Brett Hennessey, Principal account mgr
Brett Hennessey
Principal account mgr
20 yrs · Mackay office
Renee Chan, Service operations
Renee Chan
Service operations
Lexmark / HP cert · 14 yrs
Khalid Mansoor, Field tech lead
Khalid Mansoor
Field tech lead
A-grade · 11 yrs Mackay
Pip Donaldson, Customer success
Pip Donaldson
Customer success
ITIL · 9 yrs
48-hour turnaround · no sales call first

Get your free print audit

Send us your last 3 print bills (or a photo of the meter) and we'll return a fixed per-page quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your print audit is underway
Our principal account manager is preparing your 48-hour audit. You'll get the per-page quote and onboarding plan by email.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4953 6900 →

Free to download

Three documents you can share with your finance, IT or operations team before we ever speak. No email gate — just click.

PDF · 18 pages

2026 Mackay managed-print buyer's guide

MPS vs lease vs buy — total-cost-of-ownership over 5 years on real HP / Lexmark fleets.

Request via form →
PDF · 12 pages

Print-fleet upgrade playbook

Real numbers from 4 Mackay rollouts. Risk register, change plan, year-1 saving.

Request via form →
Excel template

Per-page cost estimator

Drop your last 3 bills in. Output: cents-per-page (mono & colour), industry benchmark.

Request via form →
The 7 questions IT & finance teams actually ask

Procurement-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

You're billed once per quarter on actual pages printed (mono and colour separately). No minimum-volume traps. Includes toner, parts, servicing and on-site response.
4-hour mean-time-to-respond on the standard contract. Premium pack is 2-hour response 7 am – 5 pm Mon–Fri. Both are local Mackay-based, not a national queue.
Yes. Toner ships automatically when the device hits 20% remaining. Parts and on-site labour are 100% covered. The only thing you pay for separately is paper.
Sometimes. If the devices are <5 years old, certified parts are still available and the meter is healthy, we'll take them on as-is. We do a free assessment first.
Yes. Standard 36 / 48 / 60-month chattel mortgage and operating-lease options. We model the TCO both ways before recommending — you choose.
You can extend, swap to new devices, return them or buy them out at residual. We don't auto-roll. The next contract is a fresh decision, not a trap.
We don't play quote-matching games. What we will do: audit their per-page rate line-by-line and tell you exactly where their cost cap, response time or service inclusions differ.

Ready to cap your print costs?

Send us your last 3 print bills and we'll return a fixed per-page quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4953 6900
Get 48-hr quote →