Warranty
Workmanship and product warranty.
What we cover on hardware, what we cover on install work, and how to lodge a claim.
Cover
Four warranty layers
How to claim
Claiming under warranty
Email your project number and a description of the issue to our warranty team. We respond within one business day with a triage plan. For urgent in service issues during the defect liability period, call the number on your handover pack.
For maintenance contract clients, the agreed response window applies and you can call our 24 hour line. Otherwise we triage in business hours.
FAQs
Common questions and answers
Both the hardware and the install work. The warranty page sets out what we cover on product, what we cover on workmanship, and how to lodge a claim.
Email your project number and a description of the issue to our warranty team. We respond within one business day with a triage plan.
For urgent in service issues during the defect liability period, call the number on your handover pack.
Yes. The agreed response window applies and you can call our 24 hour line. Otherwise we triage in business hours.