Engineer on-call today (07) 4953 6900 Request a quote
120+ Mackay sites monitored Camera-count calculator 6-stage install process See case studies ASIAL & insurance pack
CCTV & access · Mackay & the Whitsundays

Watch every site from your phone, under 4G, with cameras built for QLD heat.

Hikvision & Avigilon IP CCTV for Mackay offices, sheds and multi-site retail 4 to 64 cameras. NVR with 30-day retention, mobile review app, IR night vision rated for cyclonic conditions.

Request a free site assessment → See 4 recent installs
Prefer to talk first? Book a 15-min call with our principal tech →
"Caught a break-in on night two. Insurance settled inside a week. Already paid for itself."
Mark Gee · Owner, Pioneer Marine Mackay · 16-cam Avigilon 2025
30 days NVR retention <4 hr On-site response $20M Public liability
Brands we install & support · QLD-rated
HIKVISION
AVIGILON
AXIS
DAHUA
BOSCH
TECOM
120+
Sites monitored
$2.4M
Insurance savings
30 day
NVR retention
<4 hr
On-site response
Who we watch over

CCTV that just works in QLD heat

Different threat profile, different camera spec. Pick the page that looks like your site.

Warehouse & logistics
Loading-bay license-plate, perimeter PTZ, dock alarms.
Avg 24 cams · 30-day retain→
Retail & multi-site
POS-overlay, queue analytics, cross-site mobile review.
Per-store · 4-cam typical→
Offices & clinics
After-hours intrusion, access-control integration.
Avg 6 cams · access fob→
Industrial & mining
IP66 / IP67, harsh-environment housings, thermal options.
Avg 32 cams · IP67→

Recent installs with real outcomes

No fluff. Cameras installed, capex, insurance saving, real incidents resolved. All from real Mackay clients.

Marine / industrial
Pioneer Marine Mackay
Mackay Harbour · 16-cam Avigilon · 2025
Investment
$24k
Annual saving
-12% insurance
Payback
1.6 yrs
Net (long-run)
$58k

Caught a break-in on night two. Insurance settled inside a week.

— Mark Gee, Owner
Read full case study →
Manufacturing
Pioneer Fabrications
Paget · 24-cam Hikvision · 2025
Investment
$32k
Annual saving
-15% insurance
Payback
1.4 yrs
Net (long-run)
$72k

Loading-bay disputes vanished. Footage settles every he-said-she-said.

— Sarah Ng, GM
Read full case study →
Hospitality
Reef Coast Hotels
Airlie Beach · 12-cam + access · 2025
Investment
$22k
Annual saving
-10% insurance
Payback
2.4 yrs
Net (long-run)
$28k

Front-of-house safety improved overnight. Guests notice, staff trust it.

— Mel Cooper, Owner
Read full case study →
Multi-site retail
Whitsunday Hardware Group
6 stores · 4-cam each · 2025
Investment
$48k
Annual saving
-9% insurance
Payback
2.1 yrs
Net (long-run)
$42k

POS-overlay caught a $14k discrepancy in week 3. Already paid back the cameras.

— Mick Reilly, GM
Read full case study →
30-second estimate

Quick estimate of your CCTV install

Drag the two sliders. Indicative only — your fixed quote is built from a site walk-through and your insurer's requirements.

Warehouse / logistics
Retail / multi-site
Offices / clinics
Industrial / mining
10015,000
464
Capex
Lease (5-yr)
Monthly OPEX
Based on QLD ASIAL Class A install rates. We refine ±10% with a free 30-min site walk-through.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

ASIAL accredited, insured, audit-ready

The pack your insurer or compliance team will ask for — ready on request.

Licensed & accredited
ASIAL Class A Security Installer · current QLD Security Provider Licence · authorised Hikvision & Avigilon partner.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Pioneer Marine Mackay · 16-cam Avigilon · Harbour · 2025
"Our install team is on the SLA and on the ladder. If a camera drops, one of us is on-site that morning."
Pioneer Marine Mackay · 16-cam Avigilon · Harbour · 2025

The 6-stage install process

Predictable program, predictable retention. Typical 16-camera commercial install.

1
Discovery call
Week 0
30 min. Site footprint, threat profile, insurance requirements.
2
Site walk
Week 1
On-site assessment. Camera placement, network feasibility, NVR location.
3
Quote & design
Week 1-2
48-hr quote with line-by-line BOQ. Camera spec, NVR retention, mobile-review users.
4
Sign & schedule
Week 3
Hardware ordered. Install scheduled around business hours.
5
Install & commission
Week 4-5
On-site 2–4 days. Cameras placed, NVR commissioned, mobile app provisioned.
6
Handover & train
Week 6
Insurer letter sent, staff trained on mobile review. Quarterly health-check from week 14.

Your install team — on-site, not offshore

Every install has a dedicated security tech, project manager and licensed field crew. Based in Mackay. Names on the SWMS — not a national help-desk.

Brett Hennessey, Principal account mgr
Brett Hennessey
Principal account mgr
20 yrs · Mackay office
Renee Chan, Service operations
Renee Chan
Service operations
Lexmark / HP cert · 14 yrs
Khalid Mansoor, Field tech lead
Khalid Mansoor
Field tech lead
A-grade · 11 yrs Mackay
Pip Donaldson, Customer success
Pip Donaldson
Customer success
ITIL · 9 yrs
48-hour turnaround · no sales call first

Get your free site assessment

Send us your site address (or a Google Maps link) and we'll return a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the assessment?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your site assessment is underway
Our security tech is reviewing your site. You'll get the fixed quote and recommended camera plan by email within 48 hours.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4953 6900 →

Free to download

Three documents you can share with your insurer or compliance team before we ever speak. No email gate — just click.

PDF · 16 pages

2026 Mackay business CCTV buyer's guide

Hikvision vs Avigilon vs Axis — feature, retention, mobile-review trade-offs.

Request via form →
PDF · 12 pages

16-cam install playbook

Real numbers from 4 Mackay rollouts. Risk register, capex, insurer letter.

Request via form →
Excel template

Camera-count cost estimator

Drop your site footprint in. Output: low/mid/high price band by camera tier.

Request via form →
The 7 questions IT, ops & insurers actually ask

Procurement-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

Standard NVR builds retain 30 days at H.265 1080p. Premium packs go to 60 or 90 days. Footage is exportable in MP4 or native NVR format on 24-hr request.
Yes. Apple iOS and Android apps, push notifications on motion zones, multi-site grid view. Unlimited users on the standard plan.
All housings are IP66 / IP67 rated. Cabling is run in conduit to AS/NZS 3000. We rebuild any cyclone-damaged camera at cost during the warranty period.
Yes. We supply an insurer letter with the spec, ASIAL accreditation and asset register. Most Mackay clients see an 8–15% premium reduction.
Yes — Tecom, Inner Range, Gallagher and HID all integrate. We can also retrofit fob/card access during the same install.
Year-1 health-check and firmware patching are included. Extended 24×7 support packs from $25/cam/month with priority replacement.
We don't play quote-matching games. What we will do: audit their scope line-by-line and show you where their retention, IP rating or insurer letter differ.

Ready to lock down your site?

Send us your site address and we'll return a fixed quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4953 6900
Get 48-hr quote →