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99.95% measured uptime Downtime & bandwidth calculator 6-stage delivery process See case studies Enterprise Ethernet, eSLA & failover pack
Business internet · Office Automation service page

Business internet delivered through Office Automation with Aussie Broadband options and NPT Group support.

This page exists for service, sponsorship and legal clarity. Office Automation can coordinate Business NBN, Enterprise Ethernet, Aussie Broadband options and managed failover, with Mackay Communications as the communications trading brand for customers who start there.

Request a free network audit → See 4 recent install case studies
Need the communications-brand page? Open Mackay Communications business internet →
"Internet enquiries can be handled through Office Automation or Mackay Communications, with the same Mackay-local accountability."
Office Automation · NPT Group service structure
<4 hrs/yr Avg downtime 4 hr Critical-fault SLA $20M Public liability
Carrier and internet options we can coordinate
Aussie Broadband
Legal service note: Office Automation provides this service pathway for Mackay Communications customers where required. View the Mackay Communications business-internet landing.
180+
Sites managed
99.95%
Measured uptime
<4 hr
Critical-fault SLA
50 yrs
In Mackay
Who we connect

Connectivity designed around downtime cost

Different site, different risk. We match Business NBN, Enterprise Ethernet, SD-WAN, cellular and satellite failover to the operational cost of an outage.

Logistics & transport
Symmetric Enterprise Ethernet, SD-WAN, dual-carrier failover, static IP.
1 Gbps avg · 4-hr eSLA→
Medical & professional
Cloud apps, telehealth, VoIP, Business NBN plus 4G/5G failover.
500 Mbps avg · outage plan→
Retail, tourism & multi-site
EFTPOS continuity, booking-system uptime, guest WiFi and branch SD-WAN.
Per-branch · failover→
Industrial, mining & METS
Telemetry, SCADA-adjacent connectivity, remote-worker camps and rugged failover.
Up to 10Gbps · fibre + wireless→

Connectivity upgrades with measured uptime

No fluff. Bandwidth, eSLA tier, failover path, downtime avoided and 12-month uptime from Mackay-region sites.

Logistics
North QLD Logistics
Paget · 1 Gbps EE + managed 5G failover · 2025
Work
$3.6k
Area
$1.4k/mo

Lost 3 minutes of cut-over downtime. That's it. Best decision in 2 years.

— Dale Wright, IT Mgr
Request similar work →
Manufacturing
Pioneer Fabrications
Paget · 500/500 fibre + SD-WAN 4G failover · 2025
Work
$2.8k
Area
$890/mo

4G failover kicked in once during a backhoe incident. Floor staff didn't notice.

— Sarah Ng, GM
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Hospitality / tourism
Reef Coast Hotels
Airlie · Business NBN + wireless backup · 2025
Work
$1.4k
Area
$280/mo

Guests get fast Wi-Fi, the booking system runs on the backup if NBN goes. Reception sleeps better.

— Mel Cooper, Owner
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Multi-site retail
Whitsunday Hardware Group
Mackay + Airlie · 6 sites · SD-WAN + EFTPOS VLAN · 2025
Work
$8.4k
Area
$3.2k/mo

One mast outage in 12 months, traffic auto-routed. EFTPOS never noticed.

— Mick Reilly, GM
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30-second estimate

What does an outage really cost?

Drag the two sliders. Use it as a downtime-risk estimate before we run carrier feasibility and fibre-zone checks.

Single office
Multi-site business
Warehouse / industrial
Critical EFTPOS / VoIP
2008,000
5400
Month-to-month
24-mo contract
36-mo + SD-WAN
Indicative model: current carrier spend plus avoided outage/productivity exposure for users relying on EFTPOS, VoIP, VPN or cloud apps.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
Users supported48
Setup allowance$146k
Risk value / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

Enterprise Ethernet, eSLA, failover-ready

The pack your IT or procurement team will ask for: carrier feasibility, fibre-zone status, SLA tier, IP allocation, failover design and router management plan.

Licensed & accredited
ACMA Cabling Open registered · NBN Enterprise Ethernet / Business Fibre design · 4-hour eSLA options · SD-WAN and managed 4G/5G failover architecture.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
Working at Heights
Field crew assigned to roof, ladder or elevated work hold Working at Heights credentials. Full SWMS supplied per project.
White Card crew
Construction-site work is handled by White Card holders with site induction, PPE and access requirements confirmed before arrival.
Documented handover
Every install includes the relevant handover pack: labels, test results, photos, as-builts or commissioning notes depending on the service.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
1-3 year workmanship warranty
Workmanship warranty is set in the written quote, typically 1-3 years depending on the job type. Manufacturer warranties pass through.
Business internet project example
"If your link drops, our network ops crew is on the case before your help-desk ticket clears triage."
NQ Logistics · 1 Gbps Enterprise Ethernet install · Paget · 2025

The 6-stage delivery process

Enterprise fibre is built in parallel with your existing service, then cut over only after the circuit and failover path are tested.

1
Discovery + outage profile
Week 0
Critical apps, staff affected by outages, VoIP/EFTPOS impact, cloud backup needs and current carrier issues.
2
Feasibility + fibre-zone check
Week 1
NBN Enterprise Ethernet feasibility, Business Fibre Zone eligibility, $0 build conditions and path options.
3
Quote + failover design
Week 1-2
Bandwidth, Low/High CoS, static IP, eSLA tier, managed router and 4G/5G or satellite failover.
4
Carrier order + civil lead-in
Week 3-12
Dedicated fibre ordered and built in parallel with your current internet. Temporary wireless WAN available if needed.
5
Test + out-of-hours cut-over
Week 9-13
Circuit validated, failover simulated, VoIP/EFTPOS/VPN tested, then cut-over completed outside trading hours.
6
Monitor + uptime reports
Week 14+
Managed router monitoring, firmware updates, failover tests and quarterly uptime / SLA reporting.

Your network team — on-site, not offshore

Every install has a dedicated network engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre.

DT
Danny Treveton
Director
Carrier strategy and escalation
M
Maxine
Accounts
Customer accounts and administration
B
Ben
IT Technician
Business internet, routers and failover
I
Ismael
Sales
Quotes, enquiries and customer follow-up
48-hour turnaround · no sales call first

Request an Office Automation internet quote

Use this page if your procurement or sponsor requirement needs the Office Automation entity. We will route the enquiry to the correct NPT Group internet team.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
First name is required.
Company is required.
Enter a valid email address.
Enter a valid phone number, numbers only.
Best time for our team to call about your quote*

We'll use these details to prepare the quote and call during your selected window.

✓
Your internet enquiry has been routed
Office Automation will route this enquiry to the correct business-internet team under the NPT Group service structure.
Prefer to talk first?
15-minute call with our team. Mon-Fri, 8:30 am-5:00 pm AEST.
Call (07) 4953 6900 →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

Because it uses dedicated fibre, standard delivery is often 60–90 business days depending on conduit and civil works. We can deploy temporary 4G/5G Wireless WAN while the fibre build is completed.
Enterprise Ethernet can be ordered with 12-hour, 8-hour or premium 4-hour 24/7 eSLA restoration targets. We design the plan around the cost of downtime at your site.
Yes. Managed SD-WAN monitors the primary fibre and automatically routes traffic to 4G/5G or satellite backup if packet loss, latency or a physical outage is detected.
End-to-end. Carrier feasibility, lead-in cabling permits, DMARC build, IP allocation. You sign one MSA with us — we handle the rest.
Yes. We manage ACMA-compliant number porting, including Category A simple ports and Category C complex PABX, hunt group or 1300-number transfers.
Often, yes. Eligible premises in Business Fibre Zones such as Mackay, Moranbah and Airlie Beach may qualify for $0 upfront design and build on a 36-month Enterprise Ethernet agreement.
We do not play quote-matching games. What we will do is compare contention, CoS, eSLA, router management, failover path and local dispatch so you know what is actually included.

Need the Office Automation business-internet service page?

Submit your details here, or use the Mackay Communications page if you want the communications-brand version of the same service pathway.

Get my quote Call (07) 4951 3544
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